Terms of Service

# OVERVIEW

This application and website are operated by Saalas Multiventures Pvt Ltd (referred to herein as “Saalas”, “we”, “us” and “our”). Saalas offers this service, including all information, tools, and features available from the application to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our app and/or registering, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the platform, including without limitation users who are customers, merchants, healthcare providers, delivery partners, and contributors of content.

Please read these Terms of Service carefully before registering or using our application. By accessing or using any part of the service, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the application or use any services.

# SECTION 1 - ONLINE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site or application.

You may not use our services or products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright or data privacy laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

# SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card or highly sensitive health records), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Critical financial and health records are always encrypted during transmission and storage.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website or application through which the service is provided, without express written permission by us.

# SECTION 3 - ACCURACY AND COMPLETENESS OF SERVICES

We are not responsible if information made available in this service is not accurate, complete, or current. The material on this platform is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.

While we make every effort to display delivery estimates, product listings, pricing, and health tips accurately, real-time availability can vary based on operational factors across Srinagar and the Kashmir Valley.

# SECTION 4 - MODIFICATIONS TO SERVICES AND PRICES

Prices for food, groceries, rides, diagnostics, and subscription packages are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

# SECTION 5 - MULTI-VERTICAL SERVICES

Grocery and Food: Certain products may be available exclusively through the application. These products or services may have limited quantities and are subject to return or refund only according to our Return and Refund Policy.

Saalas Shifa (Healthcare): Medical consultations, diagnostic bookings, and lab tests are facilitated through licensed healthcare providers, doctors, and partner labs. Saalas acts as a facilitator and digital platform; the professional medical liability remains entirely with the consulting doctor or diagnostics facility.

Rides and Logistics: Transport and booking requests are dispatched to independent delivery and driver partners. While we verify and onboard reliable partners, passengers are encouraged to use safety guidelines surfaced in-app.

# SECTION 6 - BILLING AND ACCOUNT ACCURACY

We reserve the right to refuse any order or booking you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all transactions made through our application. You agree to promptly update your account and other information, including your phone number and email address, so that we can complete your transactions and contact you as needed.

# SECTION 7 - OPTIONAL AND THIRD-PARTY TOOLS

We may provide you with access to third-party tools or payment gateways (such as Razorpay for transaction settlement) over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

# SECTION 8 - USER COMMENTS AND FEEDBACK

If you submit creative ideas, review notes, rating feedback, suggestions, or other materials (collectively, 'comments') through the app, you agree that we may, at any time, without restriction, edit, copy, publish, and distribute those comments.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, or other personal or proprietary right.

# SECTION 9 - PERSONAL INFORMATION

Your submission of personal information through the store and application is governed by our Privacy Policy. Please refer to our Privacy Policy page for detailed terms regarding how we collect, store, encrypt, and secure your personal coordinates, account details, and health diagnostic reports.

# SECTION 10 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the platform or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service.

We reserve the right to terminate your use of the Service or block your account immediately for violating any of the prohibited uses.

# SECTION 11 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

In no case shall Saalas Multiventures Pvt Ltd, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, medical liability arising from third-party doctors, or transit issues caused by independent drivers, whether based in contract, tort (including negligence), strict liability or otherwise.

# SECTION 12 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Saalas and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

# SECTION 13 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

# SECTION 14 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India, with courts in Srinagar, Jammu & Kashmir having exclusive jurisdiction.

# SECTION 15 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at [email protected] or [email protected].